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Home >> FAQ

FREQUENTLY ASKED QUESTONS

What if I the downloading process stops while I'm in the middle of putting the program on my computer?

What payments do you accept?

Can I order Edge Software Products from Outside the United States?

How do I know if it's safe using my credit card to place my order?

I lost my copy of the software application I bought from you. What do I do to get it again?

I filled out the support form and never heard back from Edge Utilities. What happened?

I don't know how to download the product I just ordered.

I have downloaded the software but it won't open

Edge Outlook Express Backup

Can my emails be restored on any version of Windows?

Can I backup my email data from a network?

Where is the backup file that I have just created?

Can I save my Email Files to a CD?

Does Outlook Express Backup Genie interfere with my Virus or Adware Protection Software?

Why did I receive the error message: "this backup is not compatible with selected email client."

After I completed a restore, it tells me the restore has been successful, but there aren't any contacts, mail, or other data when I open Outlook Express. Did I do something wrong?

What if the downloading process stops while I’m in the middle of putting the program on my computer?

A. You can use a download manager to increase the speed of your download. If your download breaks while in progress, a download manager will resume the process from where it left off. You can download a free download manager at:

http://www.flashget.com/en/download.htm

What payments do you accept?

Order using any major credit card using our 100% secure server. If you prefer, you can use our printable order form and order by US Mail and send a check or money order to:

Edge Utilities, 10871 Bustleton Avenue
Suite # 120
Philadelphia, PA 19116
U.S.A

Can I order Edge Software Products from Outside the United States?

Yes you can order using your credit card.

How do I know if it’s safe using my credit card to place my order?

Our online order form uses industry-standard SSL encryption which keeps any information entered on the order form encrypted, which means your information can not be read or accessed on that form. No human being actually sees your credit card number at any time while your online order is being processed -- it's all handled by our 100% secure servers.

I lost my copy of the software application I bought from you. What do I do to get it again?

Please use our Online Contact Form to let us know which program you lost, the date of your purchase, and a copy of your purchase receipt and/or your order number if you still have it. We’ll be happy to send you the download link again.

I filled out the support form and never heard back from Edge Utilities. What happened?

If you saw the Thank-you page after submitting the contact form, order form, or the support request…then we received your request/order. You also should have received an email receipt or automated email response from us.

If you did not, please check your spam filter on your email program. Some of the common, free email providers block messages you expect to receive. These email providers include Yahoo, AOL, Hotmail, etc.

You should also add EdgeUtilities.com to your address book and make sure our emails are not being blocked.
Finally, please be sure you entered your email address correctly on the order, contact, or support form(s).

You should submit a new support request to let us know that you placed an order or submitted a support request and that you didn't receive a response.

I don't know how to download the product I just ordered.

Go to the product page where you placed your order and download the DOWNLOAD FREE TRIAL link. Once the Application is installed on your computer, you’ll need to enter the License Key code you received via email after you placed your order.

Please print a copy of the License Name and License Key for your records.

I have downloaded the software but it won’t open

On occasion, this can happen if your download was incomplete or for some reason broken in the process.
You will want start over and download the file or use a free download manager utility, such as http://www.freedownloadmanager.org

Edge Outlook Express Backup

Can emails be restores using Outlook Express that were originally from another email program?

No. The backup must be restored using the same type of Email Client from which it was created. In other words, you can't restore to Outlook Express a backup file you originally created from Eudora or Incredimail.

Can my emails be restored on any version of Windows?

Yes.

Can I backup my email data from a network?

No. Outlook Express Backup Genie works off of the Windows Registry on your hard drive and needs to look into the registry to read the original email settings. You must install and run Outlook Express Backup Genie on the computer where you have Outlook installed.

Where is the backup file that I have just created?

You will personally specify the filename and location of the backup file just after you select exactly which identities to backup. By default, the backup path is C:\ and the filename will be generated from the name of Email Client and date.

Can I save my Email Files to a CD?

Yes! But first you must save a Backup Copy to your hard drive, then you can copy that file directly to the CD.

Does Outlook Express Backup Genie interfere with my Virus or Adware Protection Software?

No. Outlook Express Backup Genie should not interfere with any applications.

Why did I receive the error message: "this backup is not compatible with selected email client.”

You can’t try to restore a backup to an email client different from the one from which the backup was originally created. For example, you can’t create a backup of IncrediMail and restore it using Outlook Express.

My Outlook Express Backup Genie License Key isn’t working.

You have to enter both your name and the license key exactly as it reads on the order confirmation email you received. It is recommended that you cut and paste to ensure the License Key is exact and correct.

If you mistype the key, it will not be accepted.

After I completed a restore, it tells me the restore has been successful, but there aren’t any contacts, mail, or other data when I open Outlook Express. Did I do something wrong?

Before you run the restore process, open Outlook Express so that it can initialize some if its internal data. Once this is done, close the program. When you reopen it, you will be able to run the restore process.